Using OnTime Windows 7.0.2.7191. When I am editing an incident or defect and click on the related links tab I can double click on the related link to open the related item but only the newly opened window is active.  In other words, I can't go back and forth between the two open tickets and work on them simultaneously.  Is that ...

I've been experiencing intollerable slowness in both the Windows client and the Web client using version 7.1.1.7329. Here are some timings: Click on any project in the project tree:  19-30 seconds. Double-click a feature, defect, or task:  19-25 seconds. Pretty much anything I clicked on took between 19 and 35 seconds.  ...

I think I have at least a lead on the issue.  This is actually a client that I am doing some IT work for and it turns out they recently switched from one ISP to another.  The Axosoft installation was trying to send email out through an account (which still exists) at the old ISP, but is doing so through the new ISP's network.  ...

I have read through other posts about email not being sent and none of them seem to apply to my situation.  Here is what I have: Server Hardware: 2 Intel Xeon 2.2 Ghz CPUsOS: Microsoft Windows 2000 SP4OnTime: 7.0.2.7191 (machine had OnTime 2006, which was uninstalled before 2007 was installed).Problem: Since the upgrade to 2007, no email ...

Hi, I have just started using Ontime and have been asked to make some changes to some reports.One of the changes is to change the padding inside a Richtextbox. I have tried to add the following code to the C# scipt for ...

Hello, My development team has sent me the following SQL query that you can run against the OnTime database to resolve the time interval issue with the email service controller. We were able to replicate this issue early this morning on our local installed instances of the email service controller. Please be sure to run the following attached SQL ...