I have done this and I'm still not receiving Alerts.  I set them on the ''All Project'' and specific project level.  Is this available on the web version?  I have been reading other posts and it seems that others are having this problem also.  Has this ever been corrected.  The filter that I created it working ...

We have setup an email support address which customers will be able to email their support request to. The E-Mail service is set to check for new messages every 2 minutes and during testing has always found a new message and added it to the database OK. However, it only sometimes will autorespond to the sender. If we reply to the email from ...

Hi Guys, This is my first post and have been using the software only a few months now. I've been reading on the forum far back as July 2007 that people have been requesting email reply notification. We have started using the incident tracking facility but i must say its very hard to know when a customer has emailed back to your reply. We ...

I can't get any project alerts to work. Global e-mail notifications work fine, but when I remove the global notifications and try to add my own custom alerts; I never see one. I have created ''Change Field Value'' alerts for all item types. For each one, I have selected to send the alert whether the item is new or being changed. I have added that ...

I've tried everything suggested and I can not for the life of me get notification or alerts to work. I'm going back to square one to ask this: Since I am using the single-user (and free) version of OnTime, am I even able to add Notifications and/or alerts?  I would like to have an alert sent whenever I add or change a defect sent to my ...

Hi Tom, I just wanted to say that the alert functionality requests described in this thread would be extermely useful.  I was looking through the forums to see if I was not understanding the way alerts work and am surprised to learn about its shortcomings.  I hope Ontime will implement a more functional Alerts system very soon. Thank ...

I have been successful in having email notification sent to customer portal users when they raise a new defect report, by using email notification for new defect and send to [Requested/Reported By Customer]. However in Alerts the option available is [Requested/Reported By] which does not result in the customer portal user receiving an alert of, ...

Hi Arash - per several other posters, I was hoping to use the Alerts to notify me of items with a 'Past due date'. Seems to me that this is likely to be the most commonly desired alert condition.  Can you please advise if Ontime have any plans to amend the Alert function to include this most basic situation. Thanks Lynn

Found this post via search, but I've got to agree with the previous poster. I too assumed (wrongly?) that I could use alerts to, um, alert me about forgotten items (specifically incidents). I setup 3 filters, one for items that are ''new'' for more than 2 days, another for items not touched in 2 days (alert assigned) and a third for items not ...

Hello Tom, Can you confirm that the Alert that Jason is trying to create should actually work ? It has been our experience that Filter Alerts only work when entries are changed. For example, if you have a Filter Alert set to run once each day and a Filter that returns entries that are Overdue, it will only send an Alert for entries that ...

I have many customers who wish to receive a notification when an item changes to closed. We archive frequently so their items no longer show up in CP so they can't check the status. How can this be accomplished with notifications or alerts?   Thanks, Tim

In OnTime, you can go to; Tools > System Options > Details Tab Settings > section for defects and features which will allow you to check mark the Alerts tab to be displayed. This will make the Alerts tab appear in the defects and features section under the Details section. Thank you,

The Alerts feature in OnTime has been designed mainly to alert the actual user of OnTime and not the customer portal users. That is why the OnTime web client URL is being placed in the email notifications sent to the users. This has been submitted to our customer feedback section as a possible feature enhancement of OnTime in the near ...

The ability to inherit email alert settings from the parent project is currently not available in the OnTime 2007 version. This particular feature has been requested and is in our current customer feedback section as a possible feature enhancement of OnTime in the near future. Thank you,

You can create an alter that will notify the end user when anything is changed in the system which will initiate an email notification when an email message is added to the existing incident. You can also create an alert trigger to on a specific field that changes in the incident when an email is added as well. We personally have an email ...