I've tried everything suggested and I can not for the life of me get notification or alerts to work. I'm going back to square one to ask this: Since I am using the single-user (and free) version of OnTime, am I even able to add Notifications and/or alerts?  I would like to have an alert sent whenever I add or change a defect sent to my ...

Where can i find the onTime Best Practices Document? I saw a mention to it in an old post, with an axosoft response mentioning it is being worked on. Any ideas...

I notice you have an odd mix of office 2003 themes and windows xp themes in the windows client.As an example, the toolbars have the office 2003 blue....but the main Tabs...are in the standard windows XP theme white with the orange ''mouse hover'' highlight fo rthe top 2 or 3 pixels. Would be nice to see it be all office2003, or all ...

To a certain extent you can control who can edit what.You do this by normally disabling the fields in which editing must be restricted, and by providing special ''editing'' workflow steps, each of which is accessible by a different security role; a field template must be associated with each such ''editing'' workflow step which allows ...

In OnTime, we use the Priority and Severity fields to determine which defect needs to be worked on first for the next release.  Since we in support are not part of the development team, we mainly stick to the Severity field and let the project managers determine type of priority to assign for each item. This process helps us submit ...