We have setup an email support address which customers will be able to email their support request to. The E-Mail service is set to check for new messages every 2 minutes and during testing has always found a new message and added it to the database OK. However, it only sometimes will autorespond to the sender. If we reply to the email from ...

I have two questions.  1.  We are not receiving email notifications when new Bugs are created using the Customer Portal.  I receive an email; however, the other coworkers that should receive the email notification are not.  I went to Bugs/Defects> Manage Workflows> Defects Workflow> Defect Found, and then I have ...

When i get notifications from OnTime, the 'From' field has the email id 'OnTimeNotifications'@axosoft.com. How do i change that to an email id related to our company? Thanks.

Hi Guys, This is my first post and have been using the software only a few months now. I've been reading on the forum far back as July 2007 that people have been requesting email reply notification. We have started using the incident tracking facility but i must say its very hard to know when a customer has emailed back to your reply. We ...

Hi, When one of my OnTime 2008 users creates a new Incident and assigns it to someone, the assignee does not receive email notification even though I've set it up that way. When any other user creates an incident (or defect or task or feature) the assignee gets notified via email. We only do not receive email when the one user creates ...

when an email is generated in the OnTime environment it puts RE: [BSRXXXX] the XXX being the request number and BSR as we defined for incidents. This part of the program works fine. When an incident has been accepted we then catagories them to either incident, issue or change.  The problem we are getting is when an email is created in the ...