We have setup an email support address which customers will be able to email their support request to. The E-Mail service is set to check for new messages every 2 minutes and during testing has always found a new message and added it to the database OK. However, it only sometimes will autorespond to the sender. If we reply to the email from ...

I have two questions.  1.  We are not receiving email notifications when new Bugs are created using the Customer Portal.  I receive an email; however, the other coworkers that should receive the email notification are not.  I went to Bugs/Defects> Manage Workflows> Defects Workflow> Defect Found, and then I have ...

Hi Guys, This is my first post and have been using the software only a few months now. I've been reading on the forum far back as July 2007 that people have been requesting email reply notification. We have started using the incident tracking facility but i must say its very hard to know when a customer has emailed back to your reply. We ...