I've tried everything suggested and I can not for the life of me get notification or alerts to work. I'm going back to square one to ask this: Since I am using the single-user (and free) version of OnTime, am I even able to add Notifications and/or alerts?  I would like to have an alert sent whenever I add or change a defect sent to my ...

Hi Arash - per several other posters, I was hoping to use the Alerts to notify me of items with a 'Past due date'. Seems to me that this is likely to be the most commonly desired alert condition.  Can you please advise if Ontime have any plans to amend the Alert function to include this most basic situation. Thanks Lynn

Found this post via search, but I've got to agree with the previous poster. I too assumed (wrongly?) that I could use alerts to, um, alert me about forgotten items (specifically incidents). I setup 3 filters, one for items that are ''new'' for more than 2 days, another for items not touched in 2 days (alert assigned) and a third for items not ...

I have many customers who wish to receive a notification when an item changes to closed. We archive frequently so their items no longer show up in CP so they can't check the status. How can this be accomplished with notifications or alerts?   Thanks, Tim

We currently do not have a postmaster account set up on our Exchange Server, to avoid spamming. As a result when mails are sent from OnTime to the postmaster account we are having defects created from the returned mails: Your message To: postmaster@xyz.com Subject: OnTime Alert: New Email Message added to Defect ID 3283 Sent: Sat, 12 May 2007 ...

Please make sure that “Suppress All Notifications” feature is not selected under Tools > Email Notifications > Email Configuration window. Check the database for any recent exceptions that could be related to the email notification problem under the Help Tab > Exception Viewer. You can also check the email logs on the mail ...

You can create an alter that will notify the end user when anything is changed in the system which will initiate an email notification when an email message is added to the existing incident. You can also create an alert trigger to on a specific field that changes in the incident when an email is added as well. We personally have an email ...

Good afternoon. We are using notifications during our work with OnTime. As we are using Czech language when comunicate we need to change encoding of the notifications. The default iso-8859-2 isn't convenient. Can you please advice how to change encoding of the notifications?Thanks Jana

I know this has come up before, but the single largest inhibitor to productibity comes in not providing a way to prompt for required fields, or make bulk changes (multi-edit) to *any* field. Example:  When developers are fixing bugs, the get moved to a code complete state.  When we do a build, all of the included defects should get ...

Info on this seems a bit thin, and diagnostics are difficult.  This is one of the key exciting features for us, to cut down the amount of spam emails OnTime produces (create a defect, add three attachments, add some notes, and you now have five emails in your mailbox if you had notifications set to ''create/change defect'') I don't see ...