Hi, I have OnTime Web (7.1.1.7329) running on a server that also runs the OnTimeEmailService. They both use the same OnTime.config file. When I start the Email Service it runs ok but, after a day or so, it stops retrieving email. I can then foce ontime to check the email throught the Manager Email Accounts->Check Now. After I restart the ...

My company uses Lotus Notes with Domino's for email and it's my understanding that OnTime does not support Notes. But I thought I could get it to work with my gmail account, but it isn't.  I've installed OnTime 7.1.1.7329, and the corresponding services package for email support, but I can't seem to get it going.  I've visited the Email ...

I think I have at least a lead on the issue.  This is actually a client that I am doing some IT work for and it turns out they recently switched from one ISP to another.  The Axosoft installation was trying to send email out through an account (which still exists) at the old ISP, but is doing so through the new ISP's network.  ...

I have read through other posts about email not being sent and none of them seem to apply to my situation.  Here is what I have: Server Hardware: 2 Intel Xeon 2.2 Ghz CPUsOS: Microsoft Windows 2000 SP4OnTime: 7.0.2.7191 (machine had OnTime 2006, which was uninstalled before 2007 was installed).Problem: Since the upgrade to 2007, no email ...

Can you please provide the version number of OnTime 2007 that you are currently running?

We've just started working with Ontime 2007 Windows Edition, specifically for the incident management features.  We've got an issue where other users aren't able to view emails (under the emails tab) for incidents that i've added.  The incidents are being created automatically by the email service via emails sent to an inbox that is ...