After the upgrade from OnTime 2007 V7.0.0.7133 to V7.0.1.7150 the end users of the OnTime 2007 web client are unable to view nor edit their existing items in the application. The following error message may also appear when adding a new item in the OnTime web client as well.   Resolution:   The following problem in the OnTime 2007 ...

The reason that this is happening is because in OnTime 2006, the view, add, edit and delete attachment privileges were originally controlled by the “Edit Item” privilege.  Now that we have a set of separate security privileges for file attachments, they are unchecked in the user’s security roles by default.   Administrators of the ...

By default the OnTime customer portal is not installed for the OnTime hosted accounts. Users will need to login to the “Axosoft Store” and enable this option for the OnTime Customer Portal web site.   Please follow these instructions to install your Customer Portal.   1.      Log on to your account: ...

Problem: After upgrading to OnTime 2007, I get the following error message: “Object reference not set to an instance of an object.” What can I do to resolve this problem?  Resolution: That reason that this happens after the upgrade is because the current OnTime filter that is being used to filter the main list view of items may have ...