I've been experiencing intollerable slowness in both the Windows client and the Web client using version 7.1.1.7329. Here are some timings: Click on any project in the project tree:  19-30 seconds. Double-click a feature, defect, or task:  19-25 seconds. Pretty much anything I clicked on took between 19 and 35 seconds.  ...

After the upgrade from OnTime 2007 V7.0.0.7133 to V7.0.1.7150 the end users of the OnTime 2007 web client are unable to view nor edit their existing items in the application. The following error message may also appear when adding a new item in the OnTime web client as well.   Resolution:   The following problem in the OnTime 2007 ...

The reason that this is happening is because in OnTime 2006, the view, add, edit and delete attachment privileges were originally controlled by the “Edit Item” privilege.  Now that we have a set of separate security privileges for file attachments, they are unchecked in the user’s security roles by default.   Administrators of the ...

By default the OnTime customer portal is not installed for the OnTime hosted accounts. Users will need to login to the “Axosoft Store” and enable this option for the OnTime Customer Portal web site.   Please follow these instructions to install your Customer Portal.   1.      Log on to your account: ...

I know this has come up before, but the single largest inhibitor to productibity comes in not providing a way to prompt for required fields, or make bulk changes (multi-edit) to *any* field. Example:  When developers are fixing bugs, the get moved to a code complete state.  When we do a build, all of the included defects should get ...

Info on this seems a bit thin, and diagnostics are difficult.  This is one of the key exciting features for us, to cut down the amount of spam emails OnTime produces (create a defect, add three attachments, add some notes, and you now have five emails in your mailbox if you had notifications set to ''create/change defect'') I don't see ...

Can you please provide the version number of OnTime 2007 that you are currently running?

We've just started working with Ontime 2007 Windows Edition, specifically for the incident management features.  We've got an issue where other users aren't able to view emails (under the emails tab) for incidents that i've added.  The incidents are being created automatically by the email service via emails sent to an inbox that is ...

Hello, and thanks for the reply. >Can you tell me if the performance problem that you are seeing is also visible with using the OnTime windows or web clients by any chance? We are using the web client primarily because it is faster than the windows client in our environment (we all work remotely), and this was suggested in the past by ...

We do not have any additional information or documentation to speed up the performance in the OnTime 2007 Customer Portal web client. Can you tell me if the performance problem that you are seeing is also visible with using the OnTime windows or web clients by any chance? What type of operating system are you currently working with to host the SQL ...

We use the OnTime 2007 web portal, and have found it to be extremely slow.  Does anyone have any documentation on what can be done to speed up performance? One of the questions I have is that we have Features, Tasks, Incidents, Work logs all turned on, but we only use OnTime for defect tracking.  If I turn the other features off, would ...

Adam, thank you for the explanation.  The issue is understandable (we deal with the same through our own web service API).  Wasn't sure if you noticed or not, but I did post a trigger in the thread referenced above that resolves the issue:   set ANSI_NULLS ON set QUOTED_IDENTIFIER ONgo  ALTER TRIGGER [DefectInsert] ON ...

The SDK, Remote Server, and much of OnTime web are implemented as web services, which work by serializing all transmitted data into XML documents. The XML 1.0 and 1.1 specs mandate that all line-endings be normalized to line feeds during document creation, so as a result, any string data transmitted through a web service will have all carrige ...

It appears that this bug still exists inthe 2007 SDK BETA.  Last comment from Axosoft on the thread below implied that the next version would have a fix for this.  Is there going to be a fix for this at any point?  The thread below was locked, but this is definitely not resolved. I found this was not resolved because the 2007 ...

Problem: After upgrading to OnTime 2007, I get the following error message: “Object reference not set to an instance of an object.” What can I do to resolve this problem?  Resolution: That reason that this happens after the upgrade is because the current OnTime filter that is being used to filter the main list view of items may have ...