Thanks for the prompt reply Dan. Screenshot attached. thanks Ben

Hi Dan, it's been a while! I've since tried your suggested changes and it does reduce the pagecount to 1. But presented on the page is Defect Found (only the first of 5 workflow steps) 140 (the total number of defects within the project, which are at differing workflow steps) So, stating the obvious, it doesn't seem to be splitting ...

How can I adjust the timeout setting for the desktop windows client? I just imported about 6,000 customers into the system via SQL/CSV File as I read there is no built-in customer import, but now the Customers tab just times out trying to load the list. I can do a 'Tools --> Customer Portal --> Manage Customers' and that will list the ...

My company uses Lotus Notes with Domino's for email and it's my understanding that OnTime does not support Notes. But I thought I could get it to work with my gmail account, but it isn't.  I've installed OnTime 7.1.1.7329, and the corresponding services package for email support, but I can't seem to get it going.  I've visited the Email ...

We have been evaluating OnTime  over the past several days, we like a lot of the features but one thing seems to be holding us back. There does not seem to be any available means to store any customer information other than name and email.   When we take support calls, we like to know more about the customer than just their name. We ...

Hello Dan thanks for your reponse and help. I did give this a shot but unfortunately the report came back empty. The project I had selected when the report was run has approx 250 defects in it at this point. I've attached a screen of the new report criteria and the output. If you could give it a quick once over to check I've made no glaringly ...

hi all, i'm new to OnTime and would very much appreciate some feedback on how it is possible to report against defects by workflow step, i.e. how many defects are at a particular step in the workflow within a project. i've had a look about the app, admin guide, and user guide but i couldn't find anyway of customising the dashboard to view defects ...

Can you tell me if you are working with an SSL certificate for the OnTime remote server by any chance? If you are, then please make sure that you have specified that you are using an SSL certificate under the “Remote Security” tab by check marking the option to “Require SSL connection”. Also be sure to have the proper SSL settings under the ...