Well, no resolution or workaround, but here's the response from support in case anyone else runs into the issue: ''You can actually increase the time response from the OnTime database over to the windows client of OnTime by modifying the ''Max Customers Tree Search Results'' from 750 which is set by default to 500 or less. This option is ...

How can I adjust the timeout setting for the desktop windows client? I just imported about 6,000 customers into the system via SQL/CSV File as I read there is no built-in customer import, but now the Customers tab just times out trying to load the list. I can do a 'Tools --> Customer Portal --> Manage Customers' and that will list the ...