Well, no resolution or workaround, but here's the response from support in case anyone else runs into the issue: ''You can actually increase the time response from the OnTime database over to the windows client of OnTime by modifying the ''Max Customers Tree Search Results'' from 750 which is set by default to 500 or less. This option is ...

I've been experiencing intollerable slowness in both the Windows client and the Web client using version 7.1.1.7329. Here are some timings: Click on any project in the project tree:  19-30 seconds. Double-click a feature, defect, or task:  19-25 seconds. Pretty much anything I clicked on took between 19 and 35 seconds.  ...

We have been evaluating OnTime  over the past several days, we like a lot of the features but one thing seems to be holding us back. There does not seem to be any available means to store any customer information other than name and email.   When we take support calls, we like to know more about the customer than just their name. We ...