Using Axosoft 2008...  I am trying to import a csv file into OnTime and want to map a field to the workflow steps, which apparently is no longer supported but which we badly need!  However, we were willing to go in and manually update the workflow step after the import but the new tickets created by the import don't even have the ...

When we add an incident, it goes into a workflow step called 'Logged'. We would like to be able to run an external process to check if the customer who logged the incident hasn't exceeded their credit limit. If they have, then the workflow step should be set to 'Credit Hold'. Is this going to be possible? I was thinking that the external ...