I was able to confirm that resetting the user account to defaults resolves the error.  Thanks for your help.

Hi, When one of my OnTime 2008 users creates a new Incident and assigns it to someone, the assignee does not receive email notification even though I've set it up that way. When any other user creates an incident (or defect or task or feature) the assignee gets notified via email. We only do not receive email when the one user creates ...

Hi, Graham.  Thanks for your interest in the next version of OnTime!  We have some very exciting features planned for 8.0, but we're not ready to start sharing the details yet. Be sure to subscribe to our announcement forum, so you'll find out right away when 8.0 events and beta testing opportunities are scheduled. By the way, here's ...