Thanks Dan, The working code is therefore...  if (defectItem.PriorityTypeId > 0){    this.lblItemPriority.Text = (string) new TypeService.TypeHandler()        .GetPriorityTypes(securityToken)        .Tables[0]        ...

IssueThe signature of the IncidentService.IncidentHandler's AddIncident() method has changed.  It no longer accepts the CustomFieldValues as a 3rd argument.  SolutionYou now need to populate the CustomFieldValues property of the IncidentService.Incident object, which you continue to pass in to the AddIncident() method as the 2nd ...

Hi there, I am implementing a plugin for our Timeregistration tool, that will retrive closed Work Log records from the OnTime System. When I use the method GetAllPublicTasks(..) it seems that when a eg. Task is completed, it will no longer appear in the DataSet returned. So my question is: How do I get a list of all completed Tasks, Defects, ...

Thanks for the reply Tom. I did look at the video and I went, I think, through all the examples. I was able to interface my home grown time and billing software with it. I used it to lookup Incidents, features, tasks and defects that are created in Ontime and reference the id in the time and billing app. I have never created anything from it. I ...

Matthew,   As the items appear in the Audit Trail, that confirms that they are in fact in the OnTime system.  So I'm left with thinking that you may possibly have some filters enabled that might be blocking them from your view.  Please disable any filters and ensure that you are looking at the correct project ...

Hmmm... Well, for anyone else that is looking for this functionality here is an add-on service that I just built that contains a call to retrieve a list of WorkflowSteps.http://www.box.net/shared/6qqraqqz9pWorkflowStepTypeHandler:    This is web service add-in for Axosoft's OnTime SDK for OnTime 2007. It allows you to retrieve a ...

The DefectHandler call GetByDefectId returns a Defect object containing only the WorkFlowStepId. There are calls in the TypeHandler to retrieve Names cooresponding to Ids for things like Priority, Severity, Status, etc. Where is the call to retrieve the WorkFlowStep Name and DisplayOrder?

Grant, The OnTime SDK Example that integrates Tasks into Outlook 2007 is not 'production ready' and is therefore just a simple example of how to work with the SDK and perform basic operations within Outlook 2007.  Upon working with the example and modifying it to your needs you could include the ability to include/exclude archived and ...

Hi, When invoking the AddAttachment method of the AttachmentHandler in OnTime SDK (7.1.0.7311) I'm getting the following exception:System.Web.Services.Protocols.SoapException: System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Data.SqlClient.SqlException: Procedure or function 'spI_Attachments' ...

In looking at the database and how MultiSelect data is stored, I attempted to set the CustomFieldValue.Value to the XML structure that I found there, and it worked great.  Below is the function that I call for the value of the customValues() argument of the IncidentHandler.AddIncident method. Hope this helps someone out there, ...

We had the same issue with a fresh install of 6.1.3 on a new box today and upgrading to 6.1.4 or 2007 is not an option at this time.  The seperate application pool fixed the issue, but I wonder if a ''permanent'' solution has been identified? --Scott

Justin, The sample has not been tested in a 'disconnected' environment, however, the sample retrieves items from OnTime and then places them in the Outlook Tasks Folder -- this would allow for synchronization with a PDA, as well as accessing the items 'offline' from Outlook on a laptop, etc. I did not write any code to take into account ...

Justin, the Outlook Task Integration Sample for the OnTime SDK is just that -- An OnTime SDK Sample.  This does not mean that Axosoft has official or unofficial intentions to integrate the OnTime Suite into the Microsoft Office Suite.  This sample show cases some of the finer functionalities that a developer can use the OnTime SDK ...

This sample demonstrates how to create a custom charting tool with the OnTime SDK and Adobe's Flex SDK.

This sample illustrates how to create a custom System Tray Notification, similar to the ''You've got Mail'' from most popular email clients.