I know this has come up before, but the single largest inhibitor to productibity comes in not providing a way to prompt for required fields, or make bulk changes (multi-edit) to *any* field. Example:  When developers are fixing bugs, the get moved to a code complete state.  When we do a build, all of the included defects should get ...

Info on this seems a bit thin, and diagnostics are difficult.  This is one of the key exciting features for us, to cut down the amount of spam emails OnTime produces (create a defect, add three attachments, add some notes, and you now have five emails in your mailbox if you had notifications set to ''create/change defect'') I don't see ...