The necessary documentation on SSO is located within the OnTime 2007 V7.0.2 Administrators guide > Configuring OnTime Customer Portal section. Thank you,

Tim,  Thank you for bringing this to our attention -- we have identified that this is in fact a defect -- This defect only affects the new SSO functionality within Customer Portal.  A temporary Work-around for this, is to edit SSO Contacts and check the ''Allow View Own'' options for Defects, Features and Incidents. Thank you,