debbie_segal: So now we are down to one issue which would be logging into the windows version on a pc which you are not logged into AND logging out of the windows version on a PC that you are logged into as yourself and trying to log back in.  Is this by design? Debbie,   Please understand that the process that you are looking ...

The ability to install the OnTime web client for multiple user profiles has been added in the most recent maintenance release of OnTime 2007 version 7.0.2.7191 which is currently available on our axosoft.com download page. http://axosoft.com/products/downloads.aspx If windows integrated authentication is now working for the OnTime windows and ...

I really would like Auto Refresh capabilities on both the Web and Windows client.  It should be configurable (every x minutes) and allow for bolding or some identifier of new items on the list since the last refresh.  We are looking to switch from another help desk system to OnTime to incorporate the development ...

Question: How can I run an unattended install of the OnTime 2007 windows client without having to give out my SQL server information to other users?  Resolution: The OnTime Installer ''OnTime2007WindowsSetup.exe'' accepts two command-line parameters, which as /S and /D The /S puts the installer into ''Silent'' mode (no ...

Problem: I have installed the latest version of the OnTime 2006 windows client and now I am getting a “SandBar” exception message. Error: Product Version: 6.1.2.6397 Error Message: The located assembly's manifest definition with name 'SandBar' does not match the assembly reference. Stack Trace:    at ...