How can I adjust the timeout setting for the desktop windows client? I just imported about 6,000 customers into the system via SQL/CSV File as I read there is no built-in customer import, but now the Customers tab just times out trying to load the list. I can do a 'Tools --> Customer Portal --> Manage Customers' and that will list the ...

I've been experiencing intollerable slowness in both the Windows client and the Web client using version 7.1.1.7329. Here are some timings: Click on any project in the project tree:  19-30 seconds. Double-click a feature, defect, or task:  19-25 seconds. Pretty much anything I clicked on took between 19 and 35 seconds.  ...

Just a few features (3 to be exact) on the grid here. Either clicking an item or just arrowing up or down from item to item is sloooooooooooowwwww. Clicking the item to edit is slowwwwwwwwwww too. Based on the other posts and seeing the behavior of the grid, one can surmise that there's a problem with the  windows client grid ...

Changing the timeout value for the application pool will not make any performance difference in the OnTime 2007 web edition. By default the application pool is configured to recycle after a 20 minute period. Our development team recommends that the application pool timeout should actually be set to 60 minutes instead for the OnTime 2007 web ...

Please make sure that the OnTime web client virtual directory in IIS is not using an application pool that is associated with an alternative virtual directory which uses .net 1.1 instead of 2.0. If you do have a set application pool for the OnTime web client, please be sure to assign an alternative one and restart IIS to see if this will make a ...

Hello, and thanks for the reply. >Can you tell me if the performance problem that you are seeing is also visible with using the OnTime windows or web clients by any chance? We are using the web client primarily because it is faster than the windows client in our environment (we all work remotely), and this was suggested in the past by ...

We do not have any additional information or documentation to speed up the performance in the OnTime 2007 Customer Portal web client. Can you tell me if the performance problem that you are seeing is also visible with using the OnTime windows or web clients by any chance? What type of operating system are you currently working with to host the SQL ...

We use the OnTime 2007 web portal, and have found it to be extremely slow.  Does anyone have any documentation on what can be done to speed up performance? One of the questions I have is that we have Features, Tasks, Incidents, Work logs all turned on, but we only use OnTime for defect tracking.  If I turn the other features off, would ...