The error message that the customer portal user is getting sounds like a customer portal web.config problem. Can you tell me if multiple customers are experiencing this issue? Where exactly is the customer located and what regional settings are used on the user's local machine? Is the customer portal website installed on a web server with US ...

When a customer clicks the Edit icon (in both the defects & features) they receive the following error: ''Culture 'en' is a neutral culture. It cannot be used in formatting and parsing and therefore cannot be set as the thread's current culture.''  Other than the menus at the top of the screen, no other information is shown. Customer ...

Good afternoon, We've been using Ontime2006 with few problems but recently upgraded to Ontime2007. Having installed the new version, we've upgraded the database, we can log in using the windows client just fine. However when it comes to accessing either of the web based portals it just won't work. Whenever i hit browse in IIS or enter the web ...

Unless I'm missing something, the documentation in Support --> Document Center hasn't been updated to reflect the recent changes that were made in 7.0.2.  Can you link me to the correct document? Thanks! Jamie 

The necessary documentation on SSO is located within the OnTime 2007 V7.0.2 Administrators guide > Configuring OnTime Customer Portal section. Thank you,

Please make sure that you are working with a supported browser of the OnTime 2007 application. The current supported browsers are IE7 and Firefox 1.5 or higher. Thank you,  

Problem:   After entering the users email address and password to the OnTime 2007 Customer portal, the login page gets refreshed and the user doesn’t get logged in.   Affected OnTime Versions: V7.0.2.7191   Resolution:   We have added a new feature to the OnTime V7.0.2 Customer Portal where ...

So should I assume the answer is no? 

Tim,  Thank you for bringing this to our attention -- we have identified that this is in fact a defect -- This defect only affects the new SSO functionality within Customer Portal.  A temporary Work-around for this, is to edit SSO Contacts and check the ''Allow View Own'' options for Defects, Features and Incidents. Thank you,