If I leave OnTime for 15 or 20 minutes I'll start getting this message ''There was an error processing the request''.  The only thing I can do is shut down the window and restart.  I am using the web app for this.  Any suggestions?

What is the session length in CP? Is it 60 minutes like Web?

How can I adjust the timeout setting for the desktop windows client? I just imported about 6,000 customers into the system via SQL/CSV File as I read there is no built-in customer import, but now the Customers tab just times out trying to load the list. I can do a 'Tools --> Customer Portal --> Manage Customers' and that will list the ...

I've been experiencing intollerable slowness in both the Windows client and the Web client using version 7.1.1.7329. Here are some timings: Click on any project in the project tree:  19-30 seconds. Double-click a feature, defect, or task:  19-25 seconds. Pretty much anything I clicked on took between 19 and 35 seconds.  ...

One of our users of Ontime has a very poor upload speed. Whenever she tries to upload a file bigger than 4-5 MB, she gets a timeout error. This occours in the client and web (both IE 7 and Firefox 2.0). I have set her up so she can either use the web client, or the client connecting through remote server. This is the first couple of lines in ...

Changing the timeout value for the application pool will not make any performance difference in the OnTime 2007 web edition. By default the application pool is configured to recycle after a 20 minute period. Our development team recommends that the application pool timeout should actually be set to 60 minutes instead for the OnTime 2007 web ...