Hello,I have installed 'OnTimeV71WebSetup.exe' on a Windows Server 2003 machine with IIS 6.0.I can view the log on page in IE6.0 but when I try to log on, I get the error message: ''Login information is invalid. Try again!''Can someone please advise me as to how to proceed?These are the installation instructions I have followed: User ...

I have logged a defect for this problem - 2637 When viewing the main page in the Web edition, the Defect/Feature/Task etc section doesn't always line up adjacent to the Project Selection window. There is a screenshot attached It occurs intermittently when you select the Defect/Feature/Task etc tabs Has anyone else experienced this ...

Changing the timeout value for the application pool will not make any performance difference in the OnTime 2007 web edition. By default the application pool is configured to recycle after a 20 minute period. Our development team recommends that the application pool timeout should actually be set to 60 minutes instead for the OnTime 2007 web ...

debbie_segal: So now we are down to one issue which would be logging into the windows version on a pc which you are not logged into AND logging out of the windows version on a PC that you are logged into as yourself and trying to log back in.  Is this by design? Debbie,   Please understand that the process that you are looking ...

The ability to install the OnTime web client for multiple user profiles has been added in the most recent maintenance release of OnTime 2007 version 7.0.2.7191 which is currently available on our axosoft.com download page. http://axosoft.com/products/downloads.aspx If windows integrated authentication is now working for the OnTime windows and ...

After the upgrade from OnTime 2007 V7.0.0.7133 to V7.0.1.7150 the end users of the OnTime 2007 web client are unable to view nor edit their existing items in the application. The following error message may also appear when adding a new item in the OnTime web client as well.   Resolution:   The following problem in the OnTime 2007 ...

Please make sure that the OnTime web client virtual directory in IIS is not using an application pool that is associated with an alternative virtual directory which uses .net 1.1 instead of 2.0. If you do have a set application pool for the OnTime web client, please be sure to assign an alternative one and restart IIS to see if this will make a ...

I really would like Auto Refresh capabilities on both the Web and Windows client.  It should be configurable (every x minutes) and allow for bolding or some identifier of new items on the list since the last refresh.  We are looking to switch from another help desk system to OnTime to incorporate the development ...

Would increasing the Idle timeout on the Application pool increase performance in any way for either CP or Web?

Applications affected by this issue: OnTime 2007 Web client OnTime 2007 Customer Portal Client Problem: When adding or editing an item via Customer Portal, users get ''Input String was not in a correct Format'' error message.   Temporary workaround in OnTime 2007 Version 7.0.1: This is an issue we are currently working on. The ''Input ...

Problem: I have installed the OnTime 2007 web client and now I get a HTTP 403 and or 404 errors.  Resolution: First thing to check is that the ASP.Net Tab lists .net framework 2.0 in IIS, and that the documents tab contains the Default.aspx page.  Secondly; If you run the following commands from DOS it should ...