What is the best way to set up OnTime for managing requirements? Understand the overall concepts, but not entirely the mechanics of getting this accomplished. Any guidance, suggestions or impacts of knowledge from experienced OnTime Users in this area?

Using Axosoft 2008...  I am trying to import a csv file into OnTime and want to map a field to the workflow steps, which apparently is no longer supported but which we badly need!  However, we were willing to go in and manually update the workflow step after the import but the new tickets created by the import don't even have the ...

I'm looking to find a way where we can automatically re-open a closed incident when an email message is added.  Right now we will still get the email notification informing the assigned user that an email has been added, but it would be nice not to have to remove the filter, find the closed incident and then change the workflow to ...

Is there a way to make certain fields be required based on the current workflow step or status?  For example, I don't want to 'Close' a defect if the 'Resolution' field is not filled in.  Or, similarly, I don't want to close a defect if the 'Date Fixed' field is not filled in.  However, neither of those two fields can be filled in ...

Hello Rwood, 1) To automatically assign the value of uthe Severity field, or any field at all, you can use either Field Templates or Workflow Steps. You mention setting the Severity level 'to email', but I'm not sure what you mean by that since fields exist for Items, not for emails.Without going too much into each of those configurations, ...

Is there a way to add text to either Notes or Resolution in a Step Action in Workflow?  Both of the fields are listing, but what is entered in the 'Change Value To' box doesn't seem to save.  Also, if this does work, does it append or replace the text?