We have been evaluating OnTime  over the past several days, we like a lot of the features but one thing seems to be holding us back. There does not seem to be any available means to store any customer information other than name and email.   When we take support calls, we like to know more about the customer than just their name. We ...

I've added a custom field for defects named ''Project Manager''.   It is tied to the Users List Pick List. During the process of adding/editing a Defect or Feature, this works as intended. The problem I am having is when I attempt to do a filter based on that custom field.   When adding a filter line item, I select the custom ...