Hi, I've been trying to add customers and contacts, but after adding a customer the grid remains empty. If I add a customer and a contact in the same step, it is even more frustrating since it doesn't show any customer or contact but subsctracts a license from my total license count. The status bar of the ''Manage customers'' panel says: 0 ...

Hi. We would like to relate customers to projects, so it is possible to get project reports and task reports for a specific customer. We have a custom field in the Project Layout called Customer Contact, and mapped this through a pick list to all customer contacts. We would like this to be a linked list with two pick lists one for Customer and ...

Well, no resolution or workaround, but here's the response from support in case anyone else runs into the issue: ''You can actually increase the time response from the OnTime database over to the windows client of OnTime by modifying the ''Max Customers Tree Search Results'' from 750 which is set by default to 500 or less. This option is ...

How can I adjust the timeout setting for the desktop windows client? I just imported about 6,000 customers into the system via SQL/CSV File as I read there is no built-in customer import, but now the Customers tab just times out trying to load the list. I can do a 'Tools --> Customer Portal --> Manage Customers' and that will list the ...