Hi Guys, This is my first post and have been using the software only a few months now. I've been reading on the forum far back as July 2007 that people have been requesting email reply notification. We have started using the incident tracking facility but i must say its very hard to know when a customer has emailed back to your reply. We ...

The ability to set alert triggers for workflow steps is currently not available in the latest build of OnTime 2007. I have submitted a feature request as a possible feature enhancement of OnTime in the near future. The users guide is definitely not directing you to the proper page on how to setup the OnTime 2007 email services. We will resolve ...