I have two questions.  1.  We are not receiving email notifications when new Bugs are created using the Customer Portal.  I receive an email; however, the other coworkers that should receive the email notification are not.  I went to Bugs/Defects> Manage Workflows> Defects Workflow> Defect Found, and then I have ...

we dont have any issues with the mail system within ontime that works fine. Its just the mail serivce which polls the pop 3 server based on define email accounts. I have checked the event log and sent copies into Axosoft and have had some response but no solution. The problem is that I find an email which had not been processed and then click ...

We are having issues with the webservices timing out at times. Does anyone have any idea as to what is the time out setting to this service? and if it is possible to lengthen that time. We currently run the application in Australia the DB on one box and the web on another with the email server in Miami. At times one of the email accounts time out ...

Hello Ed, Since you have already configured your email account within the OnTime application, please be sure to stop and start the OnTime Email service which should address this problem for you. The check-in interval should start automatically right after you restart the email service.   Thank you,  

Hi, I have OnTime Web (7.1.1.7329) running on a server that also runs the OnTimeEmailService. They both use the same OnTime.config file. When I start the Email Service it runs ok but, after a day or so, it stops retrieving email. I can then foce ontime to check the email throught the Manager Email Accounts->Check Now. After I restart the ...

I'm trying to set up a free POP3 account somewhere (anywhere) and get OnTime 7.1 to work with it.  I've tried GMail and inbox.com, and can't get either to work.  I can download messages fine into Outlook Express from the same server where the Email Services are running, but GMail simply won't connect (requires SSL I think and isn't an ...

Recently we have noticed that when users are upgrading their OnTime 2006 version 6.1.3.6493 to OnTime 2007 version 7.1.1.7329 the “Edit Account” window generates the following exception error message.  Error:  There is an error in XML document (2, 2). ---> System.InvalidOperationException: <ArrayOfAnyType xmlns=''> was ...

My company uses Lotus Notes with Domino's for email and it's my understanding that OnTime does not support Notes. But I thought I could get it to work with my gmail account, but it isn't.  I've installed OnTime 7.1.1.7329, and the corresponding services package for email support, but I can't seem to get it going.  I've visited the Email ...

I have shown the steps I used to allow POP3 access for exchange - this is the only way I know of doing this at the moment - most of the stuff is related to configuring exchange. http://community.axosoft.com/forums/thread/11217.aspx

Have you properly associated the correct project in your pop3 email settings section for the inbox that you are checking? Please verify that the default project is selected for the emails that are being imported under the “Default Values” tab. Do the emails get imported when selecting the desired pop3 email account from the email accounts ...

The 30 day trial is a fully functional trial of the OnTime product. Make sure that the OnTime2007 Email service is started and pointing to the same OnTime database. Please make sure that you have properly associated the desired project when configuring the POP3 Email Accounts in OnTime under; Tools > Manage Email Accounts > ...

Hello, My development team has sent me the following SQL query that you can run against the OnTime database to resolve the time interval issue with the email service controller. We were able to replicate this issue early this morning on our local installed instances of the email service controller. Please be sure to run the following attached SQL ...