We too would like to have custom fields in the WORKLOG. We use our worklog for generating invoice details to our clients. We want to have a Billable/Non-billable flag on each work log entry. Today the only thing we can do is have a shadow set of activity codes which are the same as our normal codes but non-billable. This complicates ...

Part 1... VariablesI am just wondering what all the pure chat variables are.  I know the following two.        {operator}        {user}are there any others? Part 2... SuggestionsCan I suggest a few things chat rating should be easier to do, I dont like the fact ...