Problem: After upgrading OnTime you receive one or both of the following errors:   Windows Client''Axosoft OnTime Windows Edition has encountered a problem and needs to close.  We are sorry for the inconvenience.'' .Net Frameworks installed: 1.1, 1.1 HF, 2 SP1, 3 SP1, 3.5 Web Client“Object reference not ...

If you are able to log in with another admin account try to reset the user's settings to defaults. To reset user settings to default: 1. Log in with admin privileges2. Go to Tools => Manage => Users3. Highlight the user you wish to reset4. Click reset user's settings to defaults Click to enlarge

Recently we have noticed that when users are upgrading their OnTime 2006 version 6.1.3.6493 to OnTime 2007 version 7.1.1.7329 the “Edit Account” window generates the following exception error message.  Error:  There is an error in XML document (2, 2). ---> System.InvalidOperationException: <ArrayOfAnyType xmlns=''> was ...

Sorry - I was trying to post this in the Report a Bug section but cannot seem to get that screen to load :-( I have created new views for both Defects and Features. Whenever I select the ''saved'' view the system throws a ''string of binary data would be truncated'' exception. If I choose continue the view does not load until I select one of ...

Debbie, it's never been the case that it's hard to upgrade.  It's very easy.  Just download the newest version and run the setup.  The next time you run OnTime, it'll upgrade your database. There is some coordination between users needed for upgrades as everyone has to run the same version, but it's very easy to do the upgrade on ...

After the upgrade from OnTime 2007 V7.0.0.7133 to V7.0.1.7150 the end users of the OnTime 2007 web client are unable to view nor edit their existing items in the application. The following error message may also appear when adding a new item in the OnTime web client as well.   Resolution:   The following problem in the OnTime 2007 ...

The reason that this is happening is because in OnTime 2006, the view, add, edit and delete attachment privileges were originally controlled by the “Edit Item” privilege.  Now that we have a set of separate security privileges for file attachments, they are unchecked in the user’s security roles by default.   Administrators of the ...

By default the OnTime customer portal is not installed for the OnTime hosted accounts. Users will need to login to the “Axosoft Store” and enable this option for the OnTime Customer Portal web site.   Please follow these instructions to install your Customer Portal.   1.      Log on to your account: ...

Problem: After upgrading to OnTime 2007, I get the following error message: “Object reference not set to an instance of an object.” What can I do to resolve this problem?  Resolution: That reason that this happens after the upgrade is because the current OnTime filter that is being used to filter the main list view of items may have ...

Problem: There seems to be a performance problem in the OnTime 2007 Windows client version 7.0.0.7133.  Resolution:We have released the OnTime 2007 version 7.0.1.7150 that addresses this performance issue within the OnTime 2007 windows client. Please make sure that you are running the most recent released version of ...

Question: How do I upgrade my current instance of OnTime to the latest released version? Resolution: When it comes to upgrading the OnTime application, we recommend that users first backup their databases in case of any problems during the upgrade process. The upgrade process is very easy and should not take no more then a few ...