Hello Rwood, 1) To automatically assign the value of uthe Severity field, or any field at all, you can use either Field Templates or Workflow Steps. You mention setting the Severity level 'to email', but I'm not sure what you mean by that since fields exist for Items, not for emails.Without going too much into each of those configurations, ...

To a certain extent you can control who can edit what.You do this by normally disabling the fields in which editing must be restricted, and by providing special ''editing'' workflow steps, each of which is accessible by a different security role; a field template must be associated with each such ''editing'' workflow step which allows ...